Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information — Name, email address, username and password when you register.
• Link Data — Original URLs, short links, deep link configurations, domains and projects you create.
• Analytics Data — Click counts, device types (Mobile/Desktop/Tablet), geographic location (city level), referrer URLs and timestamps.
• Technical Data — IP address, browser type, operating system and cookies when you access our platform.
• Usage Data — Pages visited, features used and actions taken within the platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate and maintain the SpidIO platform.
• Generate click analytics and reports for your short links and deep links.
• Send you account-related notifications and updates.
• Detect and prevent abuse, fraud or misuse of our services.
• Improve our platform features and user experience.
• Respond to your support requests and enquiries.
• Comply with applicable legal obligations.

3. Link Redirection and Tracking

When a user clicks a SpidIO short link, we log the click event including the approximate location (city level), device type, browser and timestamp. This data is used solely to provide analytics to the link creator. We do not sell this data to third parties or use it for advertising purposes.

If you are an end user clicking a SpidIO link, you are being redirected to the destination URL chosen by the link creator. SpidIO is not responsible for the content of the destination website.

4. Sharing of Information

We do not sell, trade or rent your personal information. We may share information with:

• Service Providers — Third parties who help us operate our infrastructure (hosting, monitoring, email delivery).
• Legal Authorities — When required by law, court order or to protect our rights.
• Business Transfer — In the event of a merger, acquisition or sale of assets, your data may be transferred.

5. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences and analyse platform usage. You can control cookies through your browser settings, but disabling them may affect platform functionality.

6. Data Retention

We retain your account data for as long as your account is active. Link analytics data is retained for the duration of your subscription. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement industry-standard security measures including HTTPS encryption, secure token authentication and access controls to protect your data. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Object to processing of your data.
• Export your data in a portable format.

To exercise any of these rights, contact us at privacy@spid.io.

9. Children's Privacy

SpidIO is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of SpidIO after changes are posted constitutes your acceptance of the updated policy.